Returns and Refunds


What is our returns policy?

We have a no quibble return policy - We aim to dispatch goods within 24 hours of receiving your order (excluding weekends & bank holidays), but please allow 14 days to receive the goods.

We offer a full 35 day money-back guarantee unless indicated otherwise on the order page of specific products. All you need to do is return the item within 35 days in order to receive a full refund. If you have any queries regarding your order or you wish to cancel please contact customer services either via Contact form or by telephone:01926 298221

Where should I send my returns?

If you are returning goods for refund or exchange please send them to:


Customer Services
The Goodlife Letter
c/o Oxfordshire Press
The Malthouse
William Street
Leamington Spa
Warwickshire
CV32 4HJ